Support

Write to us with any question, suggestion or bug report about Sleep Coach. We usually reply within 2 business days.

Contact

To help us solve a problem faster, please include: your phone model, iOS version, app version (shown at the bottom of the Account screen) and the step where the problem happened.

Frequently Asked Questions

How does the app measure my sleep?

When you start Sleep Mode, the phone's microphone listens to the room through the night. Sounds such as snoring, talking and coughing are classified on the device; in the morning you get your night summary, charts and sound clips.

Where should I put my phone?

Place it on your nightstand, screen facing up and plugged in. You don't need to put it on the bed.

Where do my recordings go?

Sound clips stay on your device and are never uploaded to a server. You can listen to them and delete them inside the app. See the Privacy Policy for details.

How do I cancel my subscription?

Subscriptions are managed by the App Store: Settings → (your name) → Subscriptions → Sleep Coach → Cancel Subscription. After cancelling you keep Pro features until the end of the current period.

I purchased but Pro features didn't unlock

Open the Pro screen in the app and tap Restore Purchases. If it still doesn't work, make sure you are signed in with the same Apple Account you purchased with, and write to us.

The alarm didn't ring or notifications don't arrive

Please check: notification permission in Settings → Notifications → Sleep Coach, that alarm sound is enabled even in silent mode, and that Sleep Coach is allowed in your Focus / Do Not Disturb settings. The Account → Permissions screen inside the app shows any missing permission.

How do I delete my data?

Use Account → Delete My Data to permanently remove all of your data from the device, including sleep records and sound clips. Deleting the app also removes the data stored on your device.

Which devices are supported?

iPhone, iOS 18.0 or later. The app is also available on Android.

Important note

Sleep Coach is not a medical device and does not diagnose. If you have concerns about your sleep or breathing, please consult a doctor or a sleep specialist.